A career spent helping people adopt better ways of working

The path

1. Sep 2025 – now

   AI Solutions Analyst, Centerfield

   Official title since September 2025. I help Centerfield make enterprise AI useful, not just available — adoption, enablement, workflow automation, vendor evaluation, usage reporting, implementation planning, and business systems, working across Engineering, Product, Design, Operations, Marketing, IT, Security, and leadership.

2. May – Aug 2025

   Dedicated AI trial assignment

   Four months of full-time, AI-only work — a structured trial of whether dedicated AI adoption work created enough value to justify a permanent role. It did, and it taught me firsthand how a well-designed pilot earns a decision. The full story is a case study.

3. Oct 2021 – Sep 2025

   B2B Sales Agent, Centerfield

   Four years in a frontline B2B role that became the bridge into AI work. It put me inside the operating layer of the business: high-volume customer conversations across structured sales workflows, CRM records clean enough to survive handoffs, the scripts and data flows that shape frontline performance, and firsthand proof that technology lives or dies on how well it fits the people using it. When I map a workflow today, I'm drawing on what that role taught me about the difference between the official process and the actual one.

4. 2006 – 2021

   Customer advisory at scale

   Fifteen years advising people through complex, high-stakes decisions: premium travel portfolios at Grand Circle; bilingual, high-volume customer operations at Cox Communications; seven years at Viking guiding high-value travel decisions with sustained top-tier conversion, coordinating across pricing, inventory, and fulfillment; then mortgage banking at Rocket, working inside rules-based processes where trust, timing, and data quality directly drive outcomes. None of these were AI jobs — they were the long apprenticeship in how people make decisions, how systems support or fail them, and what a good customer experience requires behind the scenes.

5. 1999 – 2004

   First enablement work — Regional Sales Manager, Excel/VarTec

   My first real experience getting people to adopt new ways of working. I recruited, onboarded, and trained roughly 250 sales reps, built the training materials, and ran the weekly rhythms that turned standards into habits. Twenty years before enterprise AI, the lesson was already the same: people take on new systems when the workflow is clear, the training is practical, and the daily rhythm reinforces the behavior you want.

6. 1992 – 2000

   Prep for Prep · Concord Academy · Boston University

   Selected for Prep for Prep, the leadership development program that places high-achieving students from underrepresented backgrounds at leading independent schools. That led to Concord Academy and then Boston University (Economics), both on full academic scholarships — and a summer office assistant role at Harvard Kennedy School in 1999, an early introduction to how serious institutions run on administrative systems and the people who keep them working.